SpotSell

Cancellation, Return & Refund Policy

Platform: SpotSell (www.spotsell.pk) | Operated by: Spazio Pvt. Ltd. | Last updated: 06/20/2026

1. Overview

This Cancellation, Return & Refund Policy explains how cancellations and refunds work on the SpotSell platform operated by Spazio Pvt. Ltd. (“SpotSell”, “we”, “us”, “our”).

SpotSell is a marketplace for booking out-of-home (OOH) and digital-out-of-home (DOOH) advertising space and related execution services (design, printing, installation). Because the Platform provides advertising space and services rather than physical goods, traditional “returns” do not apply; instead, this Policy governs booking cancellations and refunds, which are managed through our escrow system.

This Policy forms part of, and should be read together with, our Terms and Conditions.

2. How payments and escrow work

When an Advertiser pays for a booking, the funds are held in escrow by our payment processor (Safepay). Funds are not released to the Site Owner and Vendor until installation is confirmed through SpotSell’s geo-validated proof-of-installation process. This protects Advertisers and is central to how cancellations and refunds are handled.

3. Booking cancellations

3.1 Before owner approval

A booking request that has not yet been approved by the Site Owner may be withdrawn at any time at no charge. If any pre-authorisation or payment was taken, it will be released or refunded in full.

3.2 After approval, before payment

If a booking has been approved but payment has not been completed, you may cancel without charge; no booking is confirmed until payment is made.

3.3 After payment, before installation

If payment has been made into escrow but installation has not yet begun, you may request cancellation. Eligibility for a full or partial refund depends on the stage of execution and any costs already incurred by the Vendor (for example, completed design or printing). See Section 4.

3.4 After installation

Once the advertising creative has been installed and verified, the booking is treated as fulfilled and is generally non-refundable, as the advertising space and services have been delivered, save where a valid dispute is upheld under Section 6.

4. Refund eligibility

You may be eligible for a full or partial refund in situations including:

  • the Site Owner declines or does not approve your booking request → full refund of any amount paid;
  • the booked site becomes unavailable before installation → full refund;
  • the Vendor fails to install the creative, or installation fails geo-verification within the agreed window → full or partial refund depending on costs incurred;
  • vendor non-performance or materially defective execution, as established through the dispute process → full or partial refund;
  • a duplicate or erroneous charge → refund of the erroneous amount.

Refunds, where due, are returned from escrow.

5. Non-refundable situations

Except where required by law or determined through the dispute process, the following are generally non-refundable:

  • bookings where the campaign is live or completed and the advertising space was delivered as agreed;
  • change of mind after installation has been completed and verified;
  • costs for execution work already performed (e.g., design or printing completed before a cancellation);
  • the SpotSell service fee on completed transactions, except where the transaction is cancelled due to our error or a Site Owner/Vendor failure.

6. Disputes and resolution

If you believe you are entitled to a refund, you may raise a dispute through the Platform or by contacting us (Section 9). While a dispute is open, the relevant escrow funds remain held. SpotSell will review the available evidence — including proof of installation, geo-validation data, communications, and campaign records — and may determine that escrow funds be released, refunded, or split between the parties. Our determination governs the release of escrowed funds, without prejudice to the parties’ other legal rights under applicable law.

7. How refunds are issued

  • Approved refunds are processed back to the original payment method through our payment processor, Safepay.
  • Refund timelines depend on Safepay and your bank or card issuer and are typically completed within [7–14] business days of approval.
  • We will provide a refund reference once a refund is initiated.

8. Vendor and service refunds

Where a Vendor service (design, printing, installation, or maintenance) is cancelled or disputed, refunds are assessed against the work completed at the time of cancellation. Work already performed and accepted may be charged; uncommenced work is refundable.

9. How to request a cancellation or refund

To request a cancellation or refund, or to raise a dispute, contact us with your booking/order reference:

Spazio Pvt. Ltd. — SpotSell
Email: admin@spotsell.pk

We aim to acknowledge refund and cancellation requests within [2–3] business days.

10. Changes to this Policy

We may update this Policy from time to time. The version published on the Platform with the most recent “Last updated” date applies to your transaction.